Make It Fit -- A Little Shop of Horrors in Tustin
 

It started innocently enough.  Our secret shopper Suzanne took a blouse to Make It Fit in Tustin Marketplace for some minor tailoring.  Make It Fit uses a paperless system; no receipt for your clothes is issued.  Everything is filed in the computer under the customer's telephone number.

Suzanne was told that her blouse would be ready Saturday afternoon.  She happened to be in the area Saturday morning, so she popped in to see if the blouse was ready early.  The employee called up the item in the computer, and told her she would have to come back later.  Unfortunately, all indications are that when the employee checked on the status of the item, she mistakenly entered it as having been picked up, even though it was not ready.  Because of Make It Fit's later refusal to deal with the situation, this proved to be a fatal flaw in the system.

When Suzanne returned for the item, she was told that it had already been picked up.  She told the employee that this was not the case, and asked that they search for it.  The employee promised to do so.

The next day, Suzanne's husband was in the store picking up his clothes, and asked if the store had any luck finding the missing item.  The employee's dismissive response left it clear that no search had been performed, nor was one planned.  This was confirmed when Suzanne made the same inquiry later in the week.  An incredibly rude employee responded, "what do you think I do -- take your clothes home?"

Now, at that point, most of us would ask to speak to the manager, which was the course followed by Suzanne.  However, Make It Fit began a game of "guess who is the manager", refusing to even identify who Suzanne should talk to.  After repeated calls and visits, Make It Fit promised to make good on the lost blouse, but then began nonsense over how the money would be refunded, claiming that it would take a long time to issue the $50 refund check.

Only after threatening a small claims action did Make It Fit finally relent.  Even then, the refund check was not ready at the promised time, resulting in a wasted trip to the store.  When the check was finally handed over, it was less than the agreed amount (the store tried to keep the money paid in advance for the tailoring performed on the lost shirt).  Make It Fit did, however, hand over cash to make up the difference.

All of this over $50.  The incident caused Tustin Magazine to seek additional feedback concerning customer experiences with Make It Fit.  We received only one other report about lost items, but we received multiple reports about poor tailoring.  Given our firsthand experience, and the reports of others, we recommend that you find a tailor other than Make It Fit.

A far better place to go:

Our choice for best tailor in and about Tustin is Style Today Tailoring at 13112 Newport Ave., located in the center behind Ruby's at Newport and Irvine.  You can reach them at (714) 731-2889.